Theme Settings

Mode Layout
Theme color
Choose your colors
Background Color:
Reset

.

Shipments and returns

Your pack shipment

Packages are generally dispatched within one day after receipt of payment and are shipped via Royal Mail or Parcel Force with tracking and drop-off with signature. 

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Customer

Service

Destination

Cart total*

Fees*

General

1-3 working days

Standard zones

under £150

£5

General

1-3 working days

Standard zones

£150 or over

FREE **(£5)

General

1-3 working days

Special zones

under £150

£16

General

1-3 working days

Special zones

£150 or over

£10 **(£16)

*: VAT included in all prices

**: price inside brackets applies if any other discount used in the order

Products will be delivered first class recorded by Royal Mail or Parcel Force. Delivery times vary, please allow 1-3 working days. Any Out of stock items may be delivered within 15 working days. Products will only be delivered once full payment has been received. We will not be held accountable for any delays in delivery, delays may occur due to circumstances beyond our control.

When paying with PayPal please ensure the delivery address is the same as the address you used for the order on our website, we will only ship to the address approved by PayPal.

Unfortunately, we do not delivery to The Channel Islands or British Forces Post Office addresses. We may restrict other postcodes at our discretion.

Next day delivery

You need to place your order and your payment must reach us before 10am Monday - Friday to receive your order next working day.

Orders placed and paid for after 10am will be processed and sent next working day. Orders placed from Friday after 12pm until Sunday 10pm will be posted on Monday.

Usually, we do not offer delivery over the weekend, as post office is closed or has short working hours. If you have an “emergency”, please contact us via email or by phone. Sorry for the inconvenience!

Special zones

The Channel Islands, Offshore Islands, Highlands, Scottish Highlands and Islands and certain areas of the UK may vary:

Delivery charge will be higher in special zones:

Aberdeen AB31 - AB35

Northern Highlands AB36 - AB38

Northern Highlands AB55 - AB56

Argyll FK17 - FK21

Glasgow G83

Guernsey GY9

Northern Highlands HS1 - HS9

Isle of Man IM (ALL)

Northern Highlands IV (ALL)

Arran KA27

Argyll KA28

Northern Highlands KW0 - KW14

Orkney Shetland KW15 - KW17

Northern Highlands PH32 - PH33

Argyll PH30 - PH31

Argyll PH34 - PH44

Orkney Shetland ZE (ALL)

AB30-38, AB44-56, BT, FK17-99, G83, GY, HS1-9, JE, KA27-28, IM, IV, KW, PA20, PA21-33, PA34-40, PA41-49, PA60-78, PH18-26, PH30, PH31-41, PH42-44, PH49-50, PO30-41, ZE.

Aberdeen AB41 - AB54

Argyll PA20 - PA78

Dundee PH15 - PH18

Northern Highlands PH19 - PH29

Northern Highlands PH45 - PH48

Argyll PH49 - PH99

AB41,AB42,AB43,AB46,AB47,AB48,AB49,AB50,

PA39,PA40,PA50,PA51,PA52,PA53,PA54,PA55,PA56,PA57,PA58,PA59,

PH15,PH16,PH17,

PH27,PH28,PH29,

PH45,PH46,PH47,PH48,

PH51,PH52,PH53,PH54,PH55,PH56,PH57,PH58,PH59,PH60,PH61,PH62,PH63,PH64,PH65,PH66,PH67,PH68,PH69,PH70,PH71,PH72,PH73,PH74,PH75,PH76,PH77,PH78,PH79,PH80,PH81,PH82,PH83,PH84,PH85,PH86,PH87,PH88,PH89,PH90,PH91,PH92,PH93,PH94,PH95,PH96,PH97,PH98,PH99,

Aberdeen AB41 - AB54

Argyll PA20 - PA78

Dundee PH15 - PH18

Northern Highlands PH19 - PH29

Northern Highlands PH45 - PH48

Argyll PH49 - PH99

AB41,AB42,AB43,AB46,AB47,AB48,AB49,AB50,

PA39,PA40,PA50,PA51,PA52,PA53,PA54,PA55,PA56,PA57,PA58,PA59,

PH15,PH16,PH17,

PH27,PH28,PH29,

PH45,PH46,PH47,PH48,

PH51,PH52,PH53,PH54,PH55,PH56,PH57,PH58,PH59,PH60,PH61,PH62,PH63,PH64,PH65,PH66,PH67,PH68,PH69,PH70,

PH71,PH72,PH73,PH74,PH75,PH76,PH77,PH78,PH79,PH80,PH81,PH82,PH83,PH84,PH85,PH86,PH87,PH88,PH89,PH90,

PH91,PH92,PH93,PH94,PH95,PH96,PH97,PH98,PH99,

Misstyped postcodes

We do not assume if you mistype your postcode to result in a cheaper shipping price. If we notice the mistake, we have the right to hold your parcel back and request the outstanding price to be paid. If we do not notice the mistake and we send the parcel to a wrong postcode, we do not offer any refund for the parcel or for it’s delivery price, as it is not our direct fault! 

For example if you enter ‘FK1 78AB’ instead of ‘FK17 8AB’. (FK1 is charged standard rate, FK17 is higher rate)

Please note only those orders’ postcodes will be checked for typo errors that are being sent to a special zone. We do not check typo errors for those orders from standard rate zones therefore if you do overpay due to entering your postcode wrong we will not necessarily notice this mistake. If you realise the error you need to notify us immediately by phone/sms! We do not offer any refund for the parcel or for it’s delivery price, as it is not our direct fault! 

For postage outside UK, please contact us by email at office@thenailmastershop.com to receive a quote. 

Returns accepted accordingly with UK law. Please keep original packaging! Buyer pays return tracked postage. Unfortunately, we are unable to make any changes or cancellations once your order has been processed. 

If you are not completely satisfied with an item and want to return an item, you can do so within 14 days of purchase as long as the product is unopened, unused, any seals remain unbroken and in its original packaging including the packaging where it forms part of the goods, for example, boxed gifts and gift items by following our refund policy.

Gift vouchers cannot be exchanged or refunded. 

If you wish to return your order outside of the cancellation time period specified above please refer to our Refund Policy.

Where you have failed to take reasonable care of the goods, we reserve the right to refund you in full, less any amounts due by way of compensation to either repair the goods or to cover any loss.